The process
Overview
Timeline
2024
Disciplines
Interface Design
Interaction Design
Interaction Design
Responsibilities
Conceptual Designs
Sketching
Prototyping
Sketching
Prototyping
Tools
Sketch
What happens to digital money when an account owner passes away? I designed a sensitive experience within the Mercado Libre ecosystem to allow users to assign beneficiaries, transforming a complex legal procedure into an act of care and foresight.
The Process ðŸ§
Empathize (Discovery) I conducted an audit of the current experience at Mercado Libre and Mercado Pago. I discovered that the lack of succession tools creates uncertainty. The goal was to update the experience to convey emotional security and peace of mind, not just financial functionality.
Analyze (Definition)
To solve the mathematical complexity of distributing an inheritance, I sought UI patterns benchmarks focused on:
Inventory/item management.
Visualization of value completion (100%), ensuring users don't leave percentages unassigned by mistake.
Co-create (Ideation)
Being a product within a mature ecosystem, consistency was vital. I developed High-Fidelity Wireframes strictly using the Andes X library (MeLi's Design System), ensuring the new feature felt native and trustworthy. Prototype (Implementation)
I created an end-to-end prototype in Figma. Key elements included:
Andes X Animations: To provide soft feedback during decision moments.
Coherent Flows: Frictionless navigation is crucial when users are contemplating their own legacy or passing.
Validate (Testing & Context) This was a personal project focused on social innovation. Although not shipped to production, the exercise validated how UX can positively impact delicate topics, strengthening the emotional bond between the platform and people.